Return Policy for 21-Days Trial
Terms and Conditions
Return Shipping Fees
Free return/restocking fees.
You are responsible for all return shipping fees and costs.
Original shipping charges are non-refundable.
Condition of Refund of Item
Please ensure that the items, including their original packing, complimentary gifts, instructions, and any additional merchandise, are returned to the designated place in excellent condition (s).
We are not liable for any things that are lost or damaged in transit, or that are returned because they were delivered to the wrong address.
We will a full refund be issued once the conditions are met. If not, the refund reductions start from 20% as we reserve the right to deduct from your refund.
Refund
After the returned goods pass our examination, we will be notified within 14 working days.
We will be processed using the same payment method as the first transaction and credited to your account within a few days, depending on your bank's policy.
You will not be reimbursed for any shipping charges incurred when completing your order.
Please follow our return guidelines. You are responsible for ensuring that the goods are returned to the correct place in excellent condition, including their original packing. We are not liable for any things that are lost or damaged in transit, or that are returned because they were sent to the wrong address.
We strongly advise purchasing shipping insurance for expensive items to protect against loss or damage. Any insurance claim filing with the carriers is your responsibility.
We reserve the right to start from 20% of your refund as well as the loss in the value of our goods that we reasonably determine to have resulted from your handling or the damage you caused to our goods if the returned goods exhibit signs of wear and tear that are beyond what is reasonably expected for you to try them out for suitability (i.e., overhandling), or the packaging is damaged and cannot be used (including their packaging).
ANEW's decisions on refund amounts and returns are final.