Frequently Asked Questions

Shipping and Delivery

1. Do your products ship internationally?

Height Adjustable Smart Desk

  • We are currently providing shipment to Malaysia only. Fret not, we’re looking to ship overseas in the near future!

Ergonomic cushions

  • We are currently shipping to Malaysia and Singapore. However, for other countries beyond Malaysia and Singapore, please reach out to us and we’ll be happy to make the necessary arrangements and deliver it to you!

2. How much are the shipping fees?
  • ANEW Signature Smart Desk
    • West Malaysia (Klang Valley): FREE Shipping and Installation
    • West Malaysia (Outside Klang Valley): RM250 for Delivery and Installation
    • East Malaysia: RM500 for Delivery and Installation
    • ANEW Smart Desk
      • West Malaysia (Klang Valley): FREE Shipping 
      • West Malaysia (Outside Klang Valley): RM250 for Shipping and Installation
      • East Malaysia: RM200 for Shipping
      • East Malaysia: RM500 for Shipping and Installation
      • Ergonomic Cushions
        • Malaysia: FREE Shipping
        • Singapore: RM30 for up to 3 Items

        Note: For other countries that are not listed here, please reach out to us directly and we’ll make the necessary arrangements to deliver our products to you.

        3. How long does it take to ship out my products?

        • ANEW Signature Smart Desk & ANEW Smart Desk would take 2 to 3 months for production and shipping, while the Ergonomic Cushions would take 7 to 14 days for arrival in Malaysia and Singapore.
        • There can be an occasional delay which may affect your delivery timeframe from time to time which in this case we may notify you through email.

        Note: The estimated time excludes the shipping lead time to East Malaysia. There may be a delay in the shipping process due to the current Movement Control Order and its restrictions too.

        4. Will I get a tracking number?

        • An email for Confirmation of Dispatch will be sent to you which may include information to track your order delivery. If you do not receive one, kindly email anew.enquiry@gmail.com. 

         

         Popular Questions

        [Pre-order] ANEW Standard Smart Desk

        1. May I know how long is the waiting period for Pre-Order Smart Desk?

        • This is pre-order set is around 2 to 3 months.
        2. Why so long?
        • That’s because we need to compile the orders to produce large quantities together so that we can offer you the best value possible.
        • We do have other alternatives on our website where we can produce individually and you may customize the size that you need.   
          3. Can I customize a bigger table top size?
          • You may top up RM200 for a bigger piece of table top, preferably 1400L x 700W. (Max up to 1500L x 700W)
          4. Why there is a line in the middle of the table?
          • The a middle line on the table top because the top comes in 2 pieces, so when next time if you want to relocate it'll be easier. You can save space because it can be stored in a compact box too.
          • This also helps to reduce cost on our storage and transportation, that's why we can provide you with this special offer with 5 years warranty.
          5. How long is the warranty period? What does it cover?
          • 5 years warranty.
          • It cover the control and motor.
          6. Is this Single motor or Double Motor?
          • This pre-order set is single motor whereas the ANEW Smart Desk Pro is Double Motor. 
          7. What's the difference between the pre-order set and the Pro set?
          • The pre-order set is single motor whereas the ANEW Smart Desk Pro Double Motor.
          • The main difference is the weight capacity and speed.
          • 70kg vs 125kg
          • Height range: Single motor: 710H - 1210H (mm)/ Double motor: 620H - 1280H (mm).
          • The double motor set moves faster and more silent too.
          • Most importantly the Pro desk frame's length is adjustable, meaning if next time you want to change to a bigger top, you can just get the new table top from us and use back the existing desk frame. It may be better for long-term investment.  
          8. What is the material of the table top and desk frame?
          • The table top is melamine boards.
          • The desk frame is made with metal.
          9. Can the table top support my monitor arm/ screens or other accessories?
          • Yes, the weight capacity is 70kg.

          10. Does the desk come with cable management rack?

          • The desk will not come with cable management rack, but you can add it later.

           

          ANEW Smart Desk Pro

          1. What is the difference between the Pro set and the Standard set?

          • The pre-order set is single motor whereas the ANEW Smart Desk Pro Double Motor.
          • The main difference is the weight capacity and speed.
          • 70kg vs 125kg
          • Height range: Single motor: 710H - 1210H (mm)/ Double motor: 620H - 1280H (mm).
          • The double motor set moves faster and more silent too.
          • Most importantly the Pro desk frame's length is adjustable, meaning if next time you want to change to a bigger top, you can just get the new table top from us and use back the existing desk frame. It may be better for long-term investment.  
          • In additional to that, you may customize the table top size and the production lead time is 2 weeks only. (Pre-order set is 2 to 3 months and the size of the frame is fixed)
          2. What are the available sizes for our smart desks?
          • The standard sizes can be found on our website.

          3. Can it be customized? YES!

          • Please contact us directly if you would like to customize your desk size.

          4. What is the material of the table top and desk frame?

          • The table top is melamine boards.
          • The desk frame is made with metal.
          5. Can the table top support my monitor arm/ screens or other accessories?
          • Yes, the weight capacity for the desk frame is 125kg, should be more than enough to support your equipment.

          ANEW Ergonomic Cushions

          1. Can I wash the cushions?

          • Yes, the fabric over is removable and washable.

          2. Can I use it in my car?

          • Yes, can use it in the car seat. However, everyone's spine and car seat is different, so the comfort level may vary for everyone.
          3. I often have low back pain. Is this suitable for me?
          • Yes, if low back pain is problem to you, this is a product designed just for you. Our ergonomic products can effectively reduce the pressure on your lower back allowing you to be able to stand taller and sit longer.
          4. I often have low back pain. Is this suitable for me?
          • Yes, if low back pain is a problem to you, this is a product designed just for you. Our ergonomic products can effectively reduce the pressure on your lower back allowing you to be able to stand taller and sit longer.
          4. Is it really helpful?
          • Yes, our cushion is designed and tested by Chiropractors and professionals to ensure you'll get the best support from our ergonomic cushion.