Frequently Asked Questions

Shipping and Delivery

1. Do your products ship internationally?

Height Adjustable Smart Desk

  • We are currently providing shipment to Malaysia only. Fret not, we’re looking to ship overseas in the near future!

Ergonomic cushions

  • We are currently shipping to Malaysia and Singapore. However, for other countries beyond Malaysia and Singapore, please reach out to us and we’ll be happy to make the necessary arrangements and deliver it to you!

2. How much are the shipping fees?
  • ANEW Smart Desk
    • West Malaysia (Klang Valley): FREE Shipping 
    • West Malaysia (Outside Klang Valley): RM200 for Shipping and Installation
    • East Malaysia: RM200 for Sea Shipping
    • East Malaysia: RM500 for Air Shipping
    • Ergonomic Cushions
      • Malaysia: FREE Shipping
      • Singapore: RM30 for up to 3 Items

      Note: For other countries that are not listed here, please reach out to us directly and we’ll make the necessary arrangements to deliver our products to you.

      3. How long does it take to ship out my products?

      • ANEW Smart Desk and FLEX Smart Desk would take 1 to 2 weeks for production and shipping, while the Ergonomic Cushions would take 7 to 14 days for arrival in Malaysia and Singapore.
      • There can be an occasional delay which may affect your delivery timeframe from time to time which in this case we may notify you through email.

      Note: The estimated time excludes the shipping lead time to East Malaysia. There may be a delay in the shipping process due to the current Movement Control Order and its restrictions too.

      4. Will I get a tracking number?

      • An email for Confirmation of Dispatch will be sent to you which may include information to track your order delivery. If you do not receive one, kindly email anew.enquiry@gmail.com. 

       

       Popular Questions

      ANEW Smart Desk

      1. May I know how long is the waiting period for ANEW Smart Desk?

      • The ANEW Smart Desk would take 1 to 2 weeks for production and shipping.
          2. Can I customize a bigger tabletop size?
          • You may top up RM200 for a bigger piece of tabletop, preferably 1400L x 700W. (Max up to 1500L x 700W) 
          3. Why there is a line in the middle of the table?
          • The a middle line on the tabletop because the top comes in 2 pieces, so when next time if you want to relocate it'll be easier. You can save space because it can be stored in a compact box too.
          • This also helps to reduce cost on our storage and transportation, that's why we can provide you with this special offer with 5 years warranty.
          5. How long is the warranty period? What does it cover?
          • 5 years warranty.
          • It covers the control and motor.
          6. Is this Single motor or Double Motor?
          • This ANEW Smart Desk is single motor whereas the FLEX Smart Desk is Double Motor. 
          7. What's the difference between the ANEW Standard Smart Desk and FLEX Smart Desk?
          • The ANEW Smart Desk is single motor whereas the FLEX Smart Desk is Double Motor.
          • The main difference is the weight capacity and speed.
          • 70kg vs 125kg
          • Height range: Single motor: 710H - 1210H (mm)/ Double motor: 620H - 1280H (mm).
          • The double motor set moves faster and more silent too.
          • Most importantly the FLEX Smart Desk frame's length is adjustable, meaning if next time you want to change to a bigger top, you can just get the new tabletop from us and use back the existing desk frame. It may be better for long-term investment.  
          8. What is the material of the table top and desk frame?
          • The table top is melamine boards.
          • The desk frame is made of metal.
          9. Can the tabletop support my monitor arm/ screens or other accessories?
          • Yes, the weight capacity is 70kg.

          10. Does the desk come with a cable management rack?

          • The desk will not come with a cable management rack, but you can add it later.

           

          FLEX Smart Desk

          1. What is the difference between the FLEX Smart Desk and ANEW Smart Desk?

          • The ANEW Smart Desk is single motor whereas the FLEX Smart Desk is Double Motor.
          • The main difference is the weight capacity and speed.
          • 70kg vs 125kg
          • Height range: Single motor: 710H - 1210H (mm)/ Double motor: 620H - 1280H (mm).
          • The double motor set moves faster and more silent too.
          • Most importantly the FLEX Smart Desk frame's length is adjustable, meaning if next time you want to change to a bigger top, you can just get the new tabletop from us and use back the existing desk frame. It may be better for long-term investment.  
          • In addition to that, you may customize the tabletop size and the production lead time is 2 weeks only.
          2. What are the available sizes for our smart desks?
          • The standard sizes can be found on our website.

          3. Can it be customized? YES!

          • Please contact us directly if you would like to customize your desk size.

          4. What is the material of the table top and desk frame?

          • The table top is melamine boards.
          • The desk frame is made of metal.
          5. Can the tabletop support my monitor arm/ screens or other accessories?
          • Yes, the weight capacity for the desk frame is 125kg, which should be more than enough to support your equipment.

          ANEW Ergonomic Cushions

          1. Can I wash the cushions?

          • Yes, the fabric over is removable and washable.

          2. Can I use it in my car?

          • Yes, can use it in the car seat. However, everyone's spine and car seat is different, so the comfort level may vary for everyone.
          3. I often have low back pain. Is this suitable for me?
          • Yes, if low back pain is problem to you, this is a product designed just for you. Our ergonomic products can effectively reduce the pressure on your lower back allowing you to be able to stand taller and sit longer.
          4. I often have low back pain. Is this suitable for me?
          • Yes, if low back pain is a problem to you, this is a product designed just for you. Our ergonomic products can effectively reduce the pressure on your lower back allowing you to be able to stand taller and sit longer.
          4. Is it really helpful?
          • Yes, our cushion is designed and tested by Chiropractors and professionals to ensure you'll get the best support from our ergonomic cushion. 
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