Terms and Condition of Limited Warranty

ANEW Smart Desk are covered by a 5-years warranty:

  1. ANEW Smart Desks are covered by a 5-years warranty for control and motor from the date of delivery or collection.
  1. Covers manufacturing defects of ANEW Smart Desk for the materials, workmanship and functionality under normal usage.
  1. Covers complimentary repairing works or a replacement of new or refurbished parts or an equivalent of ANEW Smart Desk in case of any certified non-repairable manufacturer's defect.
  1. This warranty is invalid if the ANEW Smart Desk is defaced or altered. Thus, the warranty does not cover table top damages (e.g., bleached, scratches).
  1. Does not cover loss or damage to the ANEW Smart Desk arising from or in connection with (i) abuse, tampering modification and disassembling by unauthorized personnel (ii) negligence and/or misuse (including accident, improper storage, exposure to moisture, excessive temperature, sand, dust, dirt, other pollution or other environmental conditions (iii) fire, flood, lightning strike or other acts of God.
  1. Does not cover parts that are subject to wear and tear (e.g., table top, flipper cover, cable trays, extension sockets, table leg surfaces)
  1. All warranty claim must be presented with an official receipt or proof of purchase.
  1. Goods sold are not refundable.

 

ANEW Ergonomic Cushions (Back, Seat and Footrest):

  1. Covers defects of a structural or manufacturing nature, including structural flaws in the cushions causing the foam materials to split or crack, despite normal usage and proper handling.

  2. Covers deterioration resulting in a visible indentation or sag of 20mm or larger when no weight is applied onto the cushions.

  3. Does not cover individual comfort preferences such as firmness, texture and feel.

  4. Does not cover physical abuse and improper use such as a bending, folding, standing or jumping on the cushions resulting in damage to its structure and / or cover material, including but not limited to cuts, tears, stains and soiling.

  5. Does not cover deformity or damages to the cushions caused by improper washing, drying or high temperature treatments.

  6. Does not cover abnormal or non-domestic use of the cushions.

  7. Does not cover odour which may come naturally with the cushions.

  8. Does not cover minor manufacturing discrepancies or cosmetic flaws.

  9. Cushion dimensions within the accepted tolerance of +/- 10mm on the quoted size.

  10. All warranty claim must be presented with an official receipt or proof of purchase.

  11. Goods sold are not refundable.

                    ANEW Standard Ergonomic Chair:

                    1. ANEW Standard Ergonomic Chair are covered by a 3-years warranty for the mechanism and manufacturing defect from the date of delivery or collection.

                    2. Covers manufacturing defects of ANEW Standard Ergonomic Chair for the materials, workmanship, and functionality under normal usage.

                    3. Covers complimentary repairing works or a replacement of new or refurbished parts or an equivalent of ANEW Standard Ergonomic Chair in case of any certified non-repairable manufacturer's defect.

                    4. This warranty is invalid if the ANEW Standard Ergonomic Chair is defaced or altered. Thus, the warranty does not cover mesh damages (e.g., bleached, scratches).

                    5. Does not cover loss or damage to the ANEW Standard Ergonomic Chair arising from or in connection with (i) abuse, tampering modification, and disassembling by unauthorized personnel (ii) negligence and/or misuse (including accident, improper storage, exposure to moisture, excessive temperature, sand, dust, dirt, other pollution or other environmental conditions (iii) fire, flood, lightning strike or other acts of God.

                    6. Does not cover parts that are subject to wear and tear.

                    7. All warranty claims must be presented with an official receipt or proof of purchase.

                    8. Goods sold are not refundable.

                     

                     

                    During the warranty period, transportation costs for delivering the replacement will be borne by the customer. In case an identical model or material is not available for a replacement, ANEW reserves the right to substitute a comparable model or material, and any price difference shall be borne by the customer. Repaired or replaced items are subject to the same Warranty as the original item, such that its warranty term begins on the delivery / collection date of the original item that was purchased.

                     

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