Terms and Condition of Limited Warranty

ANEW Standard Smart Desk

1. ANEW Standard Smart Desks are covered by a 5-year warranty for control and motor from the date of delivery or collection.

2. Covers ANEW Standard Smart Desk manufacturing defects for the materials, workmanship, and functionality under normal usage.

3. Covers complimentary repairing works or a replacement of new or refurbished parts or an equivalent of ANEW Standard Smart Desk in case of any certified non-repairable manufacturer defect.

4. This warranty is invalid if the ANEW Standard Smart Desk is defaced or altered. Thus, the warranty does not cover tabletop damages (e.g., bleached, scratched).

5. Does not cover loss or damage to the ANEW Standard Smart Desk arising from or in connection with (i) abuse, tampering modification, and disassembling by unauthorized personnel (ii) negligence and/or misuse (including accident, improper storage, exposure to moisture, excessive temperature, sand, dust, dirt, other pollution or other environmental conditions (iii) fire, flood, lightning strike or other acts of God.

6. Does not cover parts that are subject to wear and tear (e.g., tabletop, flipper cover, cable trays, extension sockets, table leg surfaces)

7. All warranty claims must be presented with an official receipt or proof of purchase.

8. Goods sold are not refundable.

 

ANEW Smart Desk Pro

1. ANEW Smart Desk Pro is covered by a 5-year warranty for control and motor from the date of delivery or collection.
   
   
2. Covers manufacturing defects of ANEW Smart Desk Pro for the materials, workmanship, and functionality under normal usage.
   
   
3. Covers complimentary repairing works or a replacement of new or refurbished parts or an equivalent of ANEW Smart Desk Pro in case of any certified non-repairable manufacturer defect.
   
   
4. This warranty is invalid if the ANEW Smart Desk Pro is defaced, or altered. Thus, the warranty does not cover tabletop damages (e.g., bleach, scratches).
   
   
5. Does not cover loss or damage to the ANEW Smart Desk Pro arising from or in connection with (i) abuse, tampering modification, and disassembling by unauthorized personnel (ii) negligence and/or misuse (including accident, improper storage, exposure to moisture, excessive temperature, sand, dust, dirt, other pollution or other environmental conditions (iii) fire, flood, lightning strike or other acts of God.
   
   
6. Does not cover parts that are subject to wear and tear (e.g., tabletop, flipper cover, cable trays, extension sockets, table leg surfaces)
   
   
7. All warranty claims must be presented with an official receipt or proof of purchase.
   
   
8. Goods sold are not refundable.

 

ANEW Kids Ergonomic Desk

1. ANEW Kids Ergonomic Desk is covered by a 1-year warranty from the date of delivery or collection.
   
   
2. Covers manufacturing defects of ANEW Kids Ergonomic Desk for the materials, workmanship, and functionality under normal usage.
   
   
3. Covers complimentary repairing works, a replacement of new or refurbished parts, or an equivalent of ANEW Kids Ergonomic Desk in case of any certified non-repairable manufacturer's defect.
   
   
4. This warranty is invalid if the ANEW Kids Ergonomic Desk is defaced or altered. Thus, the warranty does not cover tabletop damages (e.g., bleached, scratched).
   
   
5. Does not cover loss or damage to the ANEW Kids Ergonomic Desk arising from or in connection with (i) abuse, tampering modification, and disassembling by unauthorized personnel (ii) negligence and/or misuse (including accident, improper storage, exposure to moisture, excessive temperature, sand, dust, dirt, other pollution or other environmental conditions (iii) fire, flood, lightning strike or other acts of God.
   
   
6. Does not cover parts that are subject to wear and tear (e.g., tabletop, flipper cover, cable trays, extension sockets, and table leg surfaces.
   
   
7. All warranty claims must be presented with an official receipt or proof of purchase.
   
   
8. Goods sold are not refundable.

 

 

​ANEW Ergonomic Cushions (Back Cushion, Seat Cushion, and Footrest):

 

1. Covers defects of a structural or manufacturing nature, including structural flaws in the cushions causing the foam materials to split or crack, despite normal usage and proper handling.
   
   
2. Covers deterioration resulting in a visible indentation or sag of 20mm or larger when no weight is applied onto the cushions.
   
   
3. Does not cover individual comfort preferences such as firmness, texture, and feel.
   
   
4. Does not cover physical abuse and improper use such as bending, folding, standing, or jumping on the cushions resulting in damage to its structure and/or cover material, including but not limited to cuts, tears, stains, and soiling.
   
   
5. Does not cover deformity or damages to the cushions caused by improper washing, drying, or high-temperature treatments.
   
   
6. Does not cover abnormal or non-domestic use of the cushions.
   
   
7. Does not cover odor which may come naturally with the cushions.
   
   
8. Does not cover minor manufacturing discrepancies or cosmetic flaws.
   
   
9. Cushion dimensions within the accepted tolerance of +/- 10mm on the quoted size.
   
   
10. All warranty claims must be presented with an official receipt or proof of purchase.
    
    
11. Goods sold are not refundable.
    
    

​ANEW Standard Ergonomic Chair

1. ANEW Standard Ergonomic Chair is covered by a 3-year warranty for the mechanism and manufacturing defect from the date of delivery or collection.
   
   
2. Covers manufacturing defects of ANEW Standard Ergonomic Chair for the materials, workmanship, and functionality under normal usage.
   
   
3. Covers complimentary repairing works or a replacement of new or refurbished parts or an equivalent of ANEW Standard Ergonomic Chair in case of any certified non-repairable manufacturer's defect.
   
   
4. This warranty is invalid if the ANEW Standard Ergonomic Chair is defaced or altered. Thus, the warranty does not cover mesh damages (e.g., bleach, scratches).
   
   
5. Does not cover loss or damage to the ANEW Standard Ergonomic Chair arising from or in connection with (i) abuse, tampering modification, and disassembling by unauthorized personnel (ii) negligence and/or misuse (including accident, improper storage, exposure to moisture, excessive temperature, sand, dust, dirt, other pollution or other environmental conditions (iii) fire, flood, lightning strike or other acts of God.
   
   
6. Does not cover parts that are subject to wear and tear.
   
   
7. All warranty claims must be presented with an official receipt or proof of purchase.
   
   
8. Goods sold are not refundable.

 

ARISE Ergonomic Chair

 

1. ARISE Ergonomic Chair is covered by a 2-year warranty for the mechanism and manufacturing defect from the date of delivery or collection.
   
   
2. Covers manufacturing defects of ARISE Ergonomic Chair for the materials, workmanship, and functionality under normal usage.
   
   
3. Covers complimentary repairing works or a replacement of new or refurbished parts or an equivalent of ARISE Ergonomic Chair in case of any certified non-repairable manufacturer's defect.
   
   
4. This warranty is invalid if the ARISE Ergonomic Chair is defaced or altered. Thus, the warranty does not cover mesh damages (e.g., bleach, scratches).
   
   
5. Does not cover loss or damage to the ARISE Ergonomic Chair arising from or in connection with (i) abuse, tampering modification, and disassembling by unauthorized personnel (ii) negligence and/or misuse (including accident, improper storage, exposure to moisture, excessive temperature, sand, dust, dirt, other pollution or other environmental conditions (iii) fire, flood, lightning strike or other acts of God.
   
   
6. Does not cover parts that are subject to wear and tear.
   
   
7. All warranty claims must be presented with an official receipt or proof of purchase.
   
   
8. Goods sold are not refundable.

 

 

During the warranty period, the customer will bear transportation costs for delivering the replacement. In case an identical model or material is not available for a replacement, ANEW reserves the right to substitute a comparable model or material, and any price difference shall be borne by the customer. Repaired or replaced items are subject to the same Warranty as the original item, such that its warranty term begins on the delivery/collection date of the original item that was purchased.