Transform Your Work Life with ANEW's 21-Day Trial
Experience the power of ergonomic design, style, and health benefits. Join our 21-day trial and elevate your performance!
How It Works
Step 1. Trial Start Date
The trial period begins upon your receipt of the items, starting from the date of delivery.
Step 2. Requesting a Return During the 21-Day Trial
If, within the 21-day trial period, you wish to return the items, follow these steps:
- Contact Customer Service:
Reach out to our dedicated customer service team by WhatsApp at +6012-2038128. Provide your order ID, details, and any feedback you may have. Our team is here to assist you throughout the process. - Ship the Items Back to Our HQ:
Upon contacting customer service, you will receive instructions on how to return the items. Please ensure that the items, including their original packing, complimentary gifts, instructions, and any additional merchandise, are securely packaged.
Ship the items back to our headquarters at the following address:
Receiver: The ANEW Team
Company Name: EXECC CONNECTION SDN BHD (437439-U)
Contact Number: +6012-2038128
Address: Lot 1769 (PT 47300), Jalan KPB4, Kawasan Perindustrian Balakong, Bukit Belimbing, Balakong, 43300 Seri Kembangan, Selangor Darul Ehsan, Malaysia.
Please note that you are responsible for all return shipping fees and costs. We recommend using a traceable shipping method to ensure the safe arrival of your items.
Step 3. Refund Process
Once we receive the returned items at our headquarters, our team will proceed to examine the products to ensure they meet the specified conditions. If the conditions are met, we will initiate the refund process. You will be notified of the refund status within 14 working days.
Refunds will be processed using the same payment method as the initial transaction. The credited amount will reflect in your account within a few days, depending on your bank's policy.
Terms and Conditions
These Terms and Conditions ("Terms") govern your use of the ANEW website and the terms of our 21-day trial offer. By accessing our website and participating in the trial, you agree to comply with these terms. If you do not agree with any part of these terms, please do not proceed.
1. Trial Offer
ANEW offers a 21-day trial period for our products, including adjustable desks, ergonomic chairs, cushions, and accessories. The trial period begins upon your receipt of the items, starting from the date of delivery.
2. Requesting a Return During the 21-Day Trial
If, within the 21-day trial period, you wish to return the items, follow these steps:
- Contact Customer Service:
Reach out to our dedicated customer service team by WhatsApp at +6012-2038128. Provide your order ID, details, and any feedback you may have. Our team is here to assist you throughout the process. - Ship the Items Back to Our HQ:
Upon contacting customer service, you will receive instructions on how to return the items. Please ensure that the items, including their original packing, complimentary gifts, instructions, and any additional merchandise, are securely packaged.
Ship the items back to our headquarters at the following address:
Receiver: The ANEW Team
Company Name: EXECC CONNECTION SDN BHD (437439-U)
Contact Number: +6012-2038128
Address: Lot 1769 (PT 47300), Jalan KPB4, Kawasan Perindustrian Balakong, Bukit Belimbing, Balakong, 43300 Seri Kembangan, Selangor Darul Ehsan, Malaysia.
Please note that you are responsible for all return shipping fees and costs. We recommend using a traceable shipping method to ensure the safe arrival of your items.
3. Refund Process
Once we receive the returned items at our headquarters, our team will proceed to examine the products to ensure they meet the specified conditions. If the conditions are met, we will initiate the refund process. You will be notified of the refund status within 14 working days.
Refunds will be processed using the same payment method as the initial transaction. The credited amount will reflect in your account within a few days, depending on your bank's policy.
4. Return Shipping Fees
Customers are responsible for all return shipping fees and costs.
5. Original Shipping Charges
Original shipping charges are non-refundable.
6. Condition of Refund of Item
Please ensure that the items, including their original packing, complimentary gifts, instructions, and any additional merchandise, are returned to the designated place in excellent condition.
ANEW is not liable for items lost or damaged in transit or returned due to delivery to the wrong address.
Refund reductions may start from 20% if conditions are not met, as we reserve the right to deduct from your refund.
7. Legal Disclaimer
ANEW is not liable for any injury, loss, or damage arising from the use or misuse of our products. Users are advised to follow product guidelines and instructions.
8. Privacy Policy
Please refer to our Privacy Policy for information on how we collect, use, and disclose personal information.
9. Governing Law and Dispute Resolution
These Terms and Conditions ("Terms") are governed by and construed in accordance with the laws of Malaysia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Kuala Lumpur, Malaysia.
By using our website and services, you agree that the laws of Malaysia will apply to the interpretation and enforcement of these Terms, and any disputes will be exclusively resolved in the courts of Kuala Lumpur, Malaysia.
10. Modifications to Terms
ANEW reserves the right to modify these terms at any time. Changes will be effective immediately upon posting on the website. It is your responsibility to review these terms periodically.
Contact Information:
- Email: anew.enquiry@gmail.com
- WhatsApp: +6012-2038128