Frequently Asked Questions
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Order & Payment Method
Shipping & Installation
Warranty Policy
Assembly of Products
Showroom
Order & Payment Method
We only accept iPay88 Malaysia and online bank transfer at the moment. If you require assistance with finalising your order, please don't hesitate to contact our support team.
We strive to ship all orders as soon as possible, so your order may already be on its way to you. As a result, we advise you to double-check your order at the checkout. However, feel free to reach out to our support team, and we'll do everything we can to assist you.
Unfortunately, once your order has been shipped, cancellation is not allowed.
After successfully placing your order, we'll send you an email confirming the details. Once your order is shipped, you'll receive a confirmation email or a WhatsApp message with tracking information.
For Pre-Orders & Customized Orders:
Check your order confirmation email and invoice for the estimated shipping date. This is when we expect your order to be restocked and sent to you.
As soon as your order reaches our warehouse, we'll work to dispatch it promptly. You'll then get a shipping notification either via email or WhatsApp, including tracking details.
You can buy the ergonomic cushions (ANEW Ergonomic Back Cushion, ANEW Ergonomic Seat Cushion, and ANEW Ergonomic Footrest) on our website or visit Ascen Plus Pharmacy for a purchase.
Click here to locate the nearest Ascend Plus Pharmacy outlet.
Shipping & Installation
Your order will be delivered using Lalamove, J&T Cargo, J&T Express, Flash, or our dedicated driver and vehicle, based on the address given. Upon shipment of your order, a tracking number notification will be sent to you via email or WhatsApp. This tracking number enables you to keep tabs on the progress of your delivery easily. Please make sure that you are at home on the scheduled delivery day to receive your order.
NOTE: If you have a special delivery request, such as scheduling delivery dates, calling in advance, or leaving the package in a specific location, please reach out to us directly after placing your order.
We deliver to residential or commercial addresses in both East and West Malaysia for all products. Additionally, we do provide shipment to Singapore, but it is only available exclusively for Ergonomic Cushions and Accessories.
NOTE: For other countries that are not listed here, please reach out to us directly and we’ll make the necessary arrangements to deliver our products to you.
Free shipping is available for orders within West Malaysia. For East Malaysia and Singapore orders, the shipping cost is determined by factors like your location and the total weight of the order. This cost will be calculated during the checkout process. Please find the shipping fees below for your reference:
West Malaysia
Free Shipping
East Malaysia
| Total Product Weight (KG) | Shipping Cost (RM) |
|---|---|
| 0kg-3kg | RM30 |
| 4kg-6kg | RM50 |
| 7kg-10kg | RM70 |
| 11kg-13kg | RM100 |
| 14kg-15kg | RM150 |
| 16kg-65kg | RM200 |
| 66kg-120kg | RM300 |
| 121kg-150kg | RM400 |
| 151kg-200kg | RM450 |
| 201kg-250kg | RM500 |
Singapore
*Note: Exclusive Shipping to Singapore for Ergonomic Cushions and Accessories Only
| Total Product Weight (KG) | Shipping Cost (RM) |
|---|---|
| 0kg-8kg | RM50 |
| 9kg-15kg | RM100 |
Certainly, we offer installation services for your convenience, and these services come with an additional cost. It's important to note that this service is presently limited to the Klang Valley area.
On-Site Installation Service Arrangement:
Our installer will utilize our transportation to reach your location, where they will be on standby.
Subsequently, our team will arrange delivery using our transportation to transport the unassembled smart desk and ergonomic chair. Upon arrival, the installer will receive the items and proceed with the installation.
Delivery Schedule:
Installer Availability: Tuesday, Wednesday, and Thursday (Excluding Public Holidays)
Time Slots: 9 am / 2 pm
NOTE:
The on-site installation process is anticipated to take approximately 1.5 to 3 hours. Our team will depart from our warehouse to your address, in accordance with the time slots you have chosen.
The installation fees are determined based on the total weight of the order. Additionally, if you choose 'without installation service' during the checkout process, you have the option to self-install the items, as the installation guide is included inside the boxes for your convenience.
Refer to the provided installation service fees below for more details:
| Total Product Weight (KG) | Shipping Cost (RM) |
|---|---|
| 29kg-150kg | RM200 |
| 151kg-250kg | RM300 |
| 251kg-350kg | RM350 |
| 351kg-450kg | RM400 |
Under normal conditions and subject to stock availability, orders normally will be processed within 2-3 working days, and then delivered within 2-5 working days in West Malaysia and 14-21 working days in East Malaysia. However, if customising tabletop is involved, the production and shipping may take approximately 3 weeks.
** There can be an occasional delay which may affect your delivery timeframe from time to time in this case we may notify you through email or Whatsapp.
** Please be aware that ANEW will not be held accountable for shipping delays caused by customs or carrier issues, and unforeseen circumstances beyond our control.
After successfully placing your order, we'll send you an email confirming the details. Once your order is shipped, you'll receive a confirmation email or a WhatsApp message with tracking information.
For Pre-Orders & Customized Orders:
Check your order confirmation email and invoice for the estimated shipping date. This is when we expect your order to be restocked and sent to you.
As soon as your order reaches our warehouse, we'll work to dispatch it promptly. You'll then get a shipping notification either via email or WhatsApp, including tracking details.
Ensuring the safe delivery of your purchase is our priority. Hence, all orders require you or a substitute of you to accept upon delivery. Please monitor your tracking details to ensure that someone is available to receive the parcels.
Certainly! You can opt for self-collection at our warehouse with the following details:
Warehouse Address:
EXECC CONNECTION SDN BHD (437439-U)
Lot 1769 (PT 47300), Jalan KPB4,
Kawasan Perindustrian Balakong,
Bukit Belimbing, Balakong,
43300 Seri Kembangan, Selangor Darul Ehsan, Malaysia.
Operating Hours:
Monday - Friday: 9 am - 12 pm, 2 pm - 5 pm
(Closed on Saturdays, Sundays, and Public Holidays)
Kindly contact us with your order ID, so our team can prepare your items for collection.
Certainly, we would be pleased to accommodate your request. Please provide your order ID, and our team will annotate your preference. Kindly specify the desired delivery date, and we will ensure your order reaches you on the specified date.
Warranty Policy
This warranty is applicable for the specified duration and covers the following scenarios:
ANEW Adjustable Desks
| Product | Warranty Covered Part | Warranty Period |
|---|---|---|
| ANEW Standard Smart Desk | 1. Receipt of an incomplete set of parts upon delivery.
2. Identification of any defects in parts during the delivery process. 3. Recognition of defects in the Control Panel and Motor components. | 5 Years |
| ANEW Smart Desk Pro | 1. Receipt of an incomplete set of parts upon delivery.
2. Identification of any defects in parts during the delivery process. 3. Recognition of defects in the Control Panel and Motor components. | 5 Years |
| ANEW Kids Ergonomic Desk | 1. Receipt of an incomplete set of parts upon delivery.
2. Identification of any defects in parts during the delivery process. 3. Recognition of defects in the Height Adjustment Mechanism components. | 1 Year |
ANEW Ergonomic Chairs
| Product | Warranty Covered Part | Warranty Period |
|---|---|---|
| ARISE Ergonomic Chair | 1. Discovery of an incomplete set of parts upon delivery.
2. Identification of any defects in parts during the delivery process. 3. Identification of significant defects in mechanical components. | 2 Years |
| ANEW Standard Ergonomic Chair | 1. Discovery of an incomplete set of parts upon delivery.
2. Identification of any defects in parts during the delivery process. 3. Identification of significant defects in mechanical components. | 3 Years |
| ANEW Kinetic Ergonomic Chair | 1. Discovery of an incomplete set of parts upon delivery.
2. Identification of any defects in parts during the delivery process. 3. Identification of significant defects in mechanical components. | 3 Years |
ANEW Ergonomic Cushion
| Product | Warranty Covered Part | Warranty Period |
|---|---|---|
| ANEW Ergonomic Back Cushion | 1. Identification of any defects in parts during delivery.
2. Discovery of structural or manufacturing defects, including flaws in the cushions leading to the splitting or cracking of foam materials, despite adhering to normal usage and proper handling. | 1 Year |
| ANEW Ergonomic Seat Cushion | 1. Identification of any defects in parts during delivery. 2. Discovery of structural or manufacturing defects, including flaws in the cushions leading to the splitting or cracking of foam materials, despite adhering to normal usage and proper handling. | 1 Year |
| ANEW Ergonomic Footrest | 1. Identification of any defects in parts during delivery.
2. Discovery of structural or manufacturing defects, including flaws in the cushions leading to the splitting or cracking of foam materials, despite adhering to normal usage and proper handling. | 1 Year |
Accessories
| Product | Warranty Covered Part | Warranty Period |
|---|---|---|
| All other items not covered above | Identification of any defects in parts during delivery. | 6 Months |
The commencement of our warranty period is contingent upon the date of receipt of your product, as indicated in our delivery records for your specific order. From this date onward, we commit to the repair or replacement of all products found to be defective.
1. Damage or issues not related to an incomplete set of parts or defects identified during the delivery process for adjustable desks, ergonomic chairs, and ergonomic cushions.
2. Any defects or damages arising from misuse, improper handling, or failure to adhere to the specified guidelines for installation, use, and maintenance.
3. Normal wear and tear, including cosmetic damage, scratches, or dents that may occur during regular use.
4. Damages resulting from unauthorised modifications or repairs made by individuals not authorised by ANEW.
5. Issues arising from circumstances beyond our control, such as accidents, natural disasters, or acts of God.
6. Defects or damages caused by the use of accessories, components, or replacement parts not supplied or approved by ANEW.
7. Any consequential or incidental damages, including but not limited to loss of profits, loss of use, or inconvenience.
Please initiate the warranty claim process by contacting our dedicated customer support team via WhatsApp at +6012-2038128. Our team is committed to providing prompt assistance, and we will diligently guide you through the necessary steps to address your claim. Your inquiry will be handled with the utmost attention, and we strive to ensure a swift resolution to your warranty-related concerns.
The warranty provided by ANEW is non-transferable, meaning it is exclusively applicable to the original purchaser of the product and cannot be transferred to subsequent owners or users. The benefits and coverage outlined in the warranty statement are specifically tied to the individual or entity that initially acquired the product from ANEW. Consequently, any attempt to transfer the warranty to another party is deemed null and void, and the warranty coverage is not extended to individuals or entities beyond the original purchaser. This limitation on transferability is in accordance with the terms and conditions set forth in ANEW's warranty policy.
Assembly of Products
Instructions for assembling your order are included in the package, and you can also access them on our Resources Page.
The assembly guide provides step-by-step instructions to assist you in assembling your adjustable desk and/or ergonomic chair. It is strongly recommended to review this guide before commencing assembly, as it contains essential safety information and helpful tips to streamline the process.
If you encounter any challenges during the assembly process, please reach out to us via our Customer Support Team and they will respond promptly to address any concerns you may have.
Showroom
Here are the details of our headquarters:
Company Name:
EXECC CONNECTION SDN BHD (437439-U)
Address:
Lot 1769 (PT 47300), Jalan KPB4,
Kawasan Perindustrian Balakong,
Bukit Belimbing, Balakong,
43300 Seri Kembangan, Selangor Darul Ehsan, Malaysia.
Operating Hours:
Monday - Friday: 9 am - 12 pm, 2 pm - 5 pm
(Closed on Saturdays, Sundays, and Public Holidays in Selangor)
Kindly note that visits to our showroom are by appointment only.
Click here to book your appointment now
We appreciate your understanding and encourage you to schedule an appointment before your visit.
Certainly, we have a demonstration set available with our collaborative partners.
NOTE: Our collaborative partners are unable to directly sell the product, except for Babyland Malaysia, as they only have the demo unit. If you wish to make a purchase, kindly visit our website.
ASAP Spine & Health (Puchong HQ)
Location: G-8, Jln Puteri 7/15, Bandar Puteri, 47100 Puchong, Selangor
| Available Demo Unit |
|---|
| ANEW Standard Smart Desk |
| ANEW Standard Ergonomic Chair |
| ANEW Ergonomic Back Cushion |
| ANEW Ergonomic Seat Cushion |
| ANEW Ergonomic Footrest |
ASAP Spine & Health (Bukit Rimau)
Location: S-G-11, Gaya Resort Homes Persiaran Kemuning Damai, Seksyen 32, Bukit Rimau, 40460 Shah Alam, Selangor
| Available Demo Unit |
|---|
| ANEW Standard Smart Desk |
| ANEW Standard Ergonomic Chair |
| ANEW Ergonomic Back Cushion |
| ANEW Ergonomic Seat Cushion |
| ANEW Ergonomic Footrest |
MKB Malaysia (SS15)
Location: 4, Jalan SS 15/4c, Ss 15, 47500 Subang Jaya, Selangor
| Available Demo Unit |
|---|
| ANEW Standard Smart Desk |
| ANEW Smart Desk Pro |
| ANEW Standard Ergonomic Chair |
| ANEW Ergonomic Back Cushion |
| ANEW Ergonomic Seat Cushion |
| ANEW Ergonomic Footrest |
Babyland Malaysia
Location: 37, Jalan SS 2/64, SS 2, 47300 Petaling Jaya, Selangor
| Available Demo Unit |
|---|
| ANEW Smart Desk Pro |
| ANEW Standard Ergonomic Chair |
| ANEW Kids Ergonomic Desk |
| ARISE Ergonomic Chair |
| ANEW Ergonomic Back Cushion |
| ANEW Ergonomic Seat Cushion |
| ANEW Ergonomic Footrest |